Privacy Policy

This Privacy Policy describes how SUPERO Sàrl (“we,” “our,” or “us”) collects, uses, and shares the information you provide to us when you use our website and our online store. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information about SUPERO Sàrl

  • Full name of the company: SUPERO Sàrl
  • Physical address: Régionaux 11, 2300 La Chaux-de-Fonds, Switzerland
  • Contact information: / +41 32 916 10 55

2. Personal data collected

We collect the following personal data from users of our website and online store:

  • First name
  • Last name
  • Postal address
  • Phone number
  • Email address Additionally, we use Google Analytics to collect anonymous data about the usage of our website.

3. Purpose of data collection

We collect this data for the following purposes:

  • Processing orders placed on our online store.
  • Sending newsletters to users who have given their consent.
  • Analyzing the usage of our website through Google Analytics.

4. User consent

We obtain user consent to collect their data when they place an order on our online store.

5. Data collection methods

Data is collected through two main methods:

  • When placing an order on our online store.
  • Automatically for analytical purposes using Google Analytics.

6. Data storage and protection

Data is stored on Infomaniak servers in Switzerland. Our website is secured with an HTTPS certificate to protect data transmission.

7. Data retention period

We retain personal data for as long as necessary for the purposes for which it was collected, in accordance with our legal obligations and legitimate business needs.

8. Data sharing

We share personal data with Stripe or Twint during the payment processing for orders placed on our online store.

9. User rights

Users have the following rights:

  • The right to access their personal data via their WooCommerce account.
  • The right to correct their personal data via their WooCommerce account.
  • The right to request the deletion of their account by contacting us at

10. Compliance with data protection laws

We comply with Swiss data protection laws.

11. Updates to the privacy policy

We will update this privacy policy on our website to reflect changes in our data collection and management practices.

12. Contact information for questions

If you have questions or concerns regarding your privacy or this privacy policy, please contact us at

Last updated: September 2023